The paperwork, the process, the organisation, the unappreciated but necessary things to get a business right.
There's no big upside to be gained, but doing them poorly kills the business.
When this work is difficult to manage, inconsistency sucks our time away from doing what moves the needle.
When you need to be able to fire-and-forget, unpredictability kills. This is when it's better to reduce the moving parts in the process, rather than aiming for the best possible outcome.
There's more than elegance in simplicity, there's reliability.